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25人赴泰国旅行订机票后退订遭拒，旅行社回应：临时团队票不退不改签_我的网站

一 |     1月13日，安徽网友章女士（化名）告诉上游新闻（报料邮箱：[email protected]）记者，他们一行25人本打算去泰国清迈旅游，于1月7日通过安徽某旅行社向上海春秋旅行社南宁分公司支付了5万元的大部分机票费用，出发时间为2月27日。    

    Still frame from an AI-generated short video depicting the Chinese-style "heavenly court" created by creators Qiguang and Xueli Xianzong (screen names) Photo: Courtesy of QiguangWhat if one person and a computer could create something that wows the world?
Meet Qiguang, a 1991-born eyeglasses store owner whose AI-generated Chinese celestial realm racked up 5 million views overseas.
He is part of a rising movement in China: the "handcrafted economy," in which low-cost AI technologies and creativity are opening a new path to entrepreneurship.A white jade corridor stretches deep into a sea of clouds. The towering celestial palace rises above tiered upturned eaves, and red-crowned cranes glide between floating sanctuaries. 
Shared online by viewers without subtitles or dialogue, this AI-generated short video racked up more than 5 million views across overseas social platforms in less than four days, attracting audiences worldwide.
Many overseas viewers assumed the atmospheric visual sequence came from a professional film studio or seasoned 3D animation team. 
However, its creator, known online as Qiguang, leads a far more ordinary life. Born in Chengdu, Southwest China's Sichuan Province, in 1991, he now runs a physical optical shop. In his spare time between serving the customers, he taught himself AI image and video generation, painstakingly crafting the viral vision of a Chinese celestial realm.
Qiguang's overnight international fame is no isolated internet success story. It signals the spread of a new trend dubbed the "shoucuo" economy or handcraft economy. The term describes the process of bringing ideas to fruition by hand on a small scale with simple tools, relying mainly on individual skill or manual labor rather than dedicated industrial production lines.
On Chinese social media, the hashtag "Hand-Crafting Everything" has surpassed 100 million views. In app stores, solo developers are launching AI-powered tools that compete directly with products backed by tech giants. This movement, defined by low costs, high creative freedom and flexible, fragmented workflows, is reshaping the national imagination of entrepreneurship.
Two people, one vision of heaven
Few viewers of Qiguang's viral celestial video realized that behind its ethereal beauty stood not a studio of dozens, but just two people, and hundreds of discarded AI attempts.
Qiguang told the Global Times that he had long been fascinated by the grand, ethereal landscapes of Chinese mythology - the celestial palaces and floating realms described in ancient texts. Then he discovered the work of another creator, Xueli Xianzong (screen name), whose AI-generated visuals captured a distinct Eastern aesthetics and minimalist blank-space composition.
"I realized AI could break down the barriers for ordinary people," Qiguang said. "The images I'd held in my mind for so long could finally become visible."
Xueli Xianzong had arrived at a similar realization earlier. For years, he had wanted to visualize the celestial palaces of Chinese fantasy fiction, but traditional 3D modeling and live-action filming were prohibitively expensive for an individual. AI generation tools changed that. He began spending his free time learning text-to-image and image-to-video technologies, carving out a niche in the relatively obscure genre of Chinese fantasy visuals.
The two eventually became creative partners, though their collaboration is unusually loose.
"Mostly we create independently, then share our finished work for critique and inspiration. We absorb aesthetic ideas from each other's visuals and incorporate them into our own," Xueli Xianzong said. "This is how most creators in this space collaborate right now."
But if their creative partnership was remarkably uncomplicated, their struggle with AI itself was anything but straightforward. The process behind a video like "Chinese Heavenly Court" is far more painstaking than audiences have imagined. Qiguang broke it down: First, conceptualize the overall atmosphere and frame each shot's camera movement. Second, use an AI image generation tool to generate high-quality static images for each frame, endlessly tweaking prompts to control architectural details, color palettes, lighting and composition. Third, feed the selected images into AI video-generation models to add dynamic lens effects, like horizontal camera panning, drifting clouds, flowing sleeves. Fourth, sort through the output, discard distorted or broken footage, edit the clips together and finally choose music to match the mood.
"AI frequently produces garbled architecture, deformed figures or unnatural motion," Qiguang said. "You envision something perfect in your mind, but after dozens of generations, you still haven't transformed your vision into reality." 
After two years of self-learning, Qiguang regards his biggest breakthrough as escaping generic mass-produced ancient Chinese aesthetics. To him, the handcraft economy differs fundamentally from traditional entrepreneurship at its starting point. 
"You can begin with just one person and a single computer, turning ideas directly into content or products. Heavy upfront investment disappears, yet every tedious task, every round of trial and error falls solely on the creator," Qiguang said.
"The AI-assisted handcraft model removes many steep technical barriers. If you possess taste and imagination, you can experiment in your spare time," he noted with a beam of proud.
Guo Yi, a professor at the School of Journalism, Chongqing University, told the Global Times the handcraft economy can be more accurately described as "intelligent creation economy" or "geek creation economy": Human intellect directs computing power, and creativity guides automated tools. In many ways, the movement mirrors the global maker economy. 
"Yet generative AI brings transformative changes beyond merely lowering entry costs for creative industries. It is restructuring cost frameworks and production relationships across creative sectors," Guo said.
A fast-growing community  
    A visitor inquires about AI-powered entrepreneurship solutions at an industry fair hosted by local authorities in Guangzhou, South China's Guangdong Province on March 15, 2026. Photo: VCGIf Qiguang and Xueli Xianzong build dreamlike visuals in the creative clouds, 34-year-old Xu Ting "handcrafts" practical digital products grounded in real demand. 
Xu still vividly remembers, in January 2025, publishing a simple post on the social media platform Xiaohongshu: "I want to build an AI app that chats with elderly users and helps them compile life memoirs. Anyone want to join?"
Under conventional internet industry logic, the idea sounded unrealistic. Developing an app once required large teams and millions of capital. But AI rewrote these rules. 
Xu previously worked in the energy sector with no coding background. Using domestic large language models including DeepSeek, she assembled a working product prototype block by block. Without dedicated product managers or UI designers, she single-handedly completed market research and product design.
"In the past, many good creative concepts were abandoned simply because their costs were too high. Today, AI has driven down model token costs, making experimentation accessible to ordinary people and drawing growing numbers of newcomers into this space," Xu told the Global Times.
The day after her recruitment post went live, a flood of private messages confirmed genuine market demand.
Li Ning, a professor at Tsinghua University's School of Economics and Management, pointed out that traditional entrepreneurship demands heavy investment in research, staffing, supply chains and market testing, discouraging many innovators. 
"AI compresses these costs. Small teams working through independent handcrafted development can achieve outputs that once required hundreds of workers. This has also given more people the courage to start their own businesses." Li said.
Beyond gaps in costs, "handcrafted" teams follow different organizational and collaborative frameworks from established enterprises. Li told the Global Times that inside major companies, projects are pushed to deliver steady, foreseeable returns from conception through rollout. This type of environment creates barriers for disruptive ideas to flourish. Handcrafted teams, however, benefit from their lean size: They can shift direction quickly and iterate through constant trial and error. 
"This has also given more people the courage to start their own businesses," he said.
Xueli Xianzong identified four core distinctions between the handcrafted economy and traditional entrepreneurship: low barriers to entry; creativity as the core while tools remain carriers; flexible collaboration without formal incorporation or fixed teams; and low trial-and-error costs, allowing creators to explore niche verticals without financial ruin.
According to Alibaba Cloud, the cloud computing arm of China's internet giant Alibaba, as of November 2025, nearly 23,000 AI applications have been built within the innovation zone on its ModelScope open-source platform, and roughly 95 percent of them were developed by individual creators.
Data from the "2026 China One Person Company (OPC) Industry White Paper" and sector reports show more than 16 million registered OPCs across China, as of April 2026.
Navigating headwinds for the creators
Yet if AI has flattened the technical playing field, what truly determines success? For those riding the wave of the handcrafted economy, the AI era offers a double-edged promise: unprecedented freedom to turn ideas into reality, paired with formidable obstacles that test resilience at every turn.
For Qiguang, it is the ability to perceive beauty: innate aesthetic judgment and imagination. 
Xu argues that the most vital asset for new entrants is not capital, but sharp insight into unmet real-world needs. "AI excels at execution. Figuring out what to build is far harder than building it," Xu said. 
The true competitive edge lies in translating technical capability into tangible user value. "Identify genuine underserved demands and turn technological capacity into value for users. Technology determines whether you can build a product. Understanding users, patience for iterative refinement and long-term trust determine how far a micro-venture can travel," she noted. 
But even with the right instincts, the path from idea to market is anything but smooth. The explosive growth of handcrafted products brings steep challenges on that journey. 
Xueli Xianzong noted AI enables cheap copying and imitation, while individual creators face exorbitant legal costs to defend their works. When infringement costs remain far lower than enforcement costs, creative enthusiasm inevitably fades.
Beyond intellectual property, creators must escape overreliance on fleeting online traffic. Qiguang observed platform algorithms tend to prioritize snappy, conflict-driven short content, while slow, culturally rich expression struggles to gain traction. He refuses to churn out formulaic commercial drama series chasing view counts, choosing instead to deepen grand storytelling. 
"The handcrafted economy is no shortcut to quick wealth. It demands patience through periods of little reward," Qiguang said, noting that new participants need sufficient time and a willingness to endure repeated trial and error.
From an app development perspective, Xu highlighted another tension: balancing customized service and standardized workflows. If every project relies entirely on manual handcrafted labor, founders risk being trapped in high-intensity, low-profit self-employment. The sector needs mature workflows, delivery benchmarks and pricing frameworks. Tasks suitable for standardization can shift to AI, while human empathy and critical judgment stay central. Privacy and ethical safeguards also grow critical, especially for services handling personal memories and sensitive information.
Guo views inconsistent quality standards as typical growing pains, which market filtering mechanisms will gradually resolve. Delayed intellectual property frameworks and emerging governance challenges, however, require thoughtful ongoing policy attention, he said.
Authorities across China have begun rolling out supportive measures to address these obstacles. Over 20 cities have launched targeted policies for OPCs. The Beijing Economic-Technological Development Area offers streamlined business registration services for solo entrepreneurs, delivering business licenses in as little as 30 minutes. Qingdao in East China's Shandong Province rolled out a specialized platform for solo entrepreneurs, delivering end-to-end support for AI innovators from technical development to revenue generation.  
At the same time, a network of OPC communities has taken shape. As of May 2026, 426 such communities operate across 28 provincial-level regions and 65 cities. These hubs provide physical workspace alongside networking events, resource matching and mentorship, connecting previously isolated solo creators into a connected ecosystem.
    Still frame from an AI-generated short video depicting the Chinese-style "heavenly court" created by creators Qiguang and Xueli Xianzong (screen names) Photo: Courtesy of QiguangNow, Qiguang continues running his optical shop full-time, pursuing AI creation only as a side project with no immediate path to full-time work or large-scale earnings. Both Qiguan and Xueli Xianzong say they will consider full-time creative work only when industry conditions and monetization models mature further. Still, they view handcrafted creation merely as a starting point rather than a final destination, and remain optimistic that this grass-roots creative movement holds vast untapped potential ahead.
Huo Minhan contributed to this story
。付款后第二天，出于安全方面考虑，这25名游客决定取消行程并提出退款申请，但被拒绝，理由是付款前已明确告知“临时团队票不退不改签”。对此，章女士认为，“不退款是他们航空公司自己内部规定，我认为属于霸王条款。”旅行社工作人员则表示，临时团队票有其特殊性，本来就明确告知了“不退不改签”。

二 | 章女士表示，她和朋友们一共25人，打算今年2月前往泰国清迈游玩。他们购买了春秋航空2月27日出发的机票（3月4日返程），每人2300元，于1月7日通过微信转账的方式，将5万元的大部分机票费用转给了安徽某旅行社工作人员王先生，后者将钱转给了上海春秋旅行社南宁分公司。

三 | 王先生发给他们的航班信息显示，出发航班为9C 8511，2月27日下午，从浦东机场出发飞往清迈；回程航班为9C 8512，3月4日从清迈飞往浦东。

四 | 泰国清迈是中国游客的热门旅行目的地。网络图付款后第二天（1月8日），出于安全方面考虑，章女士和朋友们商讨后决定取消行程，章女士联系上旅行社工作人员，希望能退还机票的费用，但被拒绝。“我们认为航空公司应该要有特殊应对方案，并且不退款是他们航空公司自己内部规定，我认为属于霸王条款。”章女士表示，虽然全额付款了，但航空公司并未统计身份证号码等个人信息。不过她发来的截图显示，一名旅行社工作人员陈先生曾通过微信给她发去消息，称“临时团队票不退不改签”。旅行社工作人员给章女士发去的图片显示“临时团队票不退不改签”。受访者供图13日，上游新闻记者查询春秋航空官网发现，在第八章“客票变更”和第九章“退票”的相关规定中，对于团体旅客的客票变更和退票要求，注明了“请联系原出票渠道办理。”但章女士表示，目前安徽某旅行社和春秋旅行社均不愿意全额退款，表示只能退还每人200多元的费用。随后，记者联系上帮章女士等人订票的安徽某旅行社工作人员王先生。

五 | 王先生表示：“当时再三和她（章女士）确认了出行的时间，因为我们对接的航司是春秋，他们要求款到才能留位，所以必须要付款。付完款在申请票的时候，就给她讲过了，临时团队票在未出票之前可以换人，但不退不改签，这也是航司的规定。有关东南亚旅游的事情，目前各大航司都没有出台相应政策，如果出了相应政策可以免费退，我们也是会退的。”王先生表示：“具体退款情况也和航司规定有关，春秋的费用要便宜一点，但是规定就不一样。比如机票付款的时候需要全款，其他航司可能是20%、50%，但这一点我们在对接时也明确告知过。现在春秋航空告诉我们，可以免费退2个人的费用，其余的每人只能退200多元。他们这种情况不属于不可抗力，只是他们比较担心而已。我们也说得非常明白，旅行团会有专业领队陪同，也会寻找当地旅行社接待，也有导游，是比较安全的。”章女士付款截图显示，收款方为上海春秋旅行社南宁分公司。随后，记者联系上南宁分公司的工作人员。相关工作人员介绍：“不是说不可以退票，可以退，每人能退260元，但他们不接受。

六 | 他们不去泰国，不是火山、地震、战争这样的不可抗力，而是他们个人原因。

七 | 临时团队票不退不改的规定，是一直都有的，而且订票之前也是给他们讲过的。”记者联系上春秋航空。一名工作人员表示，票务的处理主要还是看合同规定。

八 | 目前看来章女士等人是通过春秋旅行社订的机票，而旅行社和航空公司是两个法人，春秋旅游已经获悉此事，已请南宁分公司开展调查工作。重庆市律协刑民交叉专业委员会委员、重庆志和智律师事务所高级合伙人张公典表示：“是否退款要看双方的协议。如果他们没有签合同，但双方之前均认可这个票不退不改，实际上也达成了一个合同关系。章女士需要遵守这个合同的约定。如果章女士提出的理由不属于不可抗力，她要求全额退款的主张可能无法得到支持。”知名刑事辩护律师、河南泽槿律师事务所主任付建表示，消费者应先与航空公司协商，合理表达诉求，要求部分退款或者进行改签。也可要求消协介入进行调解。消费者在购票时应当仔细阅读合同条款，明确自己的权利与义务。上游新闻记者 金鑫。

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Published on:06:06:19